Had a great, fun session delivering a 1 day Aviation & Maintenance Human Factors Recurrent Training for Lufthansa Technik Philippines on behalf of Sofema Aviation Services.

It was a delight to receive so many warm comments as to my sharing of experiences, rapport, humour and engagement from you all – thank you for your feedback, but the training would have been no good without your positive engagement and contribution to sharing.

Looking forward to more opportunities to meet you again in the not too distant future.

Introduction to the Aviation & Maintenance Human Factors Recurrent Training

Today 80% of Aircraft Accidents and incidents are caused by Human Factor errors. Whether it is Pilot Error, Maintenance Error or Air Traffic Control or other ground related causal factors, ultimately it does not matter as Human Error is Human Error.

There is a deep understanding of the various causes of Human Error after the event, the challenge is to understand before we have an incident or accident the risks and exposures which the organization faces.

So we know about the importance of Aviation Human Factors Training, but how to make a difference?

As Aviation Maintenance Staff we should never lose site of the potential exposure to Human Factors as depicted in the “Dirty Dozen”.

Recurrent Human Factors Training is not only Mandatory it is vital to ensure that we pay attention at all times to the need to address exposure to the potential errors which can occur within our maintenance environment. In addition we need to ensure that at all times we adhere to Human Factors principles and practices, moreover that such principles and behaviours are continually applied.

This recurrent Human Factors training has been developed for staff who need to demonstrate ongoing compliance with mandatory Human Factors training and is focused on the best organisation practices to contribute to your Human Factors Training program.

The course is a highly participative and stimulates involvement and provides for powerful Human Factors motivation and awareness with the aim to update delegates regarding Human Factors.

The course meets the full intent of EASA Part 145 Requirements (Initial Human Factors Training should cover all the topics of the training syllabus specified in EASA GM 145.A.30 (e)).

 Detailed Content of the Aviation & Maintenance Human Factors Recurrent Training

• General Rules.
• Regulatory Drivers for Error Management and Human Factors Continuation Training.
• Organisation’s Safety Culture and its effect on Human Factors issues in Aviation Maintenance.
• Environment/Human Performance & Limitations and Just Culture.
• Error Reduction / Mitigation – Understanding Errors and Violations.
• Human Error and Error-provoking behaviour – Considering Personal Culpability and organisational optimising Violations.
• Error Reporting and the role of Maintenance Error Management Systems (MEMS) to optimize our organisational Human Factors system.
• Procedures Tooling and access equipment.
• Communication- Management and Supervision.

Target Groups for the Aviation & Maintenance Human Factors Recurrent Training

• Post-Holders, Managers, Supervisors;
• Certifying Staff, Technicians, and Mechanics;
• Technical Support Personnel such as, Planners, Engineers, Technical Records staff;
• Quality Control & Quality Assurance staff;
• Specialised Services staff;
• Human Factors staff / Human Factors Trainers;
• Stores Department staff, Purchasing Department staff;
• Ground Support Equipment operators;
• Contract staff in the above categories.

The training will introduce the delegates to all elements of Aviation Human Factors with the intention of providing a better understanding of the subject and to find workable methods to improve Standards and Compliance. Training Objectives are to refresh delegates understanding of the implications of Human Error, the Organisation’s Safety Culture, its Procedures, Safety Policy and Methods of Communication.

Pre-Requisites to attend the Aviation & Maintenance Human Factors Recurrent Training

A background in an Aviation environment.

Learning Objectives from the Aviation & Maintenance Human Factors Recurrent Training

The training reviews and updates the delegates to all elements of Aviation Human Factors with the focus on individual Roles and Responsibilities.

The Training focuses on the importance of safety culture and awareness with the intention of providing a better understanding of the subject and to find workable methods to improve standards and compliance.

To revisit the implications of Human Error, the Organisation’s Safety Culture, its Procedures and Safety Policy and methods of Communication and to positively contribute to Quality and Safety within the Organisation.

Learning Objectives also include deeper understanding regarding the implications of Human Error, the Organisation’s Safety Culture, its Procedures, Safety Policy and Methods of Communication.